Refund Policy

1. Returns & Refunds

We currently do not offer returns or refunds on any products unless the item is damaged or defective upon arrival. Each piece is uniquely handmade, and slight variations in color, weave, or texture are part of the beauty of handloom and not considered defects.

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2. Exchanges

We allow exchanges only in the following cases:

• You received a damaged product.

• You received the wrong item.

To be eligible for an exchange:

• You must contact us within 48 hours of receiving the product.

• The item must be unused, in original condition with tags and packaging intact.

• The item must be shipped back within 5 days of receiving our approval.

 

3. How to Request an Exchange

Please email us at mohkaarikrafts@gmail.com or WhatsApp us with:

• Your order number

• Clear photos of the product (including tags/packaging)

• A brief description of the issue

Our team will review your request and guide you through the next steps.

 

4. Non-Exchangeable Items

We do not accept exchanges for:

• Size or personal preference issues

• Slight variations in print, color, or texture due to the hand-dyeing process

• Sale or discounted items

• International orders (unless defective)

 

5. Shipping for Exchanges

If your exchange is approved:

• You will need to ship the item back to us at your own expense.

• In case of a valid defect or error on our part, we will cover the cost of reshipping the replacement.

 

6. Cancellations

Orders can be canceled within 12 hours of placing them. After that, we begin processing and are unable to cancel or modify the order.

 

Need Help?

We are always here to assist you with care and transparency.
📧 Email: mohkaarikrafts@gmail.com
📱 WhatsApp: +91-7304515352